Making manuals that work

Digital O&M Manuals

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O&M manuals have a terrible reputation. If you mention them to most people in the construction industry you’ll be met by a resigned shrug. They are considered a painful legal necessity and an afterthought to the main job of getting the building project completed. Nobody likes doing them and it requires a completely different skill set to those normally expected of a project manager.

In the 2009 BSRIA key performance indicators (see chart) rating of the O&M manuals are the area of business customers find the least satisfactory and have made least progress in improvement.

This means that project documentation is the number one opportunity construction companies have to differentiate their service from that of their competitors. Making sure of the manuals are comprehensive, delivered on time, and easy to use, can make all the difference to obtain the final Handover to the client.
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