Case Study: O&M Manual for Tottenham Hotspur Stadium
Client: BASE
Project: Tottenham Hotspur Stadium
Overview
Denaploy partnered with BASE, one of our long-standing clients, to manage the complex documentation requirements for the Tottenham Hotspur Stadium project. Tasked with navigating last-minute changes and updates, Denaploy delivered a state-of-the-art O&M manual that ensured seamless access to detailed construction information for this world-class facility.
The stadium, with construction beginning in 2015 and completed in 2019, faced delays due to safety and electrical challenges. BASE was contracted to complete a significant portion of the 62,062-seat asymmetrical stadium, London’s largest club stadium. MACE served as the lead contractor, with STACE as BASE’s CDM.
Unique Features of the Project
First-of-its-Kind Retractable Pitch: The stadium includes the world’s first divided, retractable football pitch, revealing an underlying synthetic turf for multi-purpose use, including concerts and other sporting events.
Support Facilities: The stadium incorporates numerous support facilities, including offices, the Paxton ticket office, the Tottenham Experience, the Skywalk, and a state-of-the-art practice ground.
Key Deliverables
Comprehensive Digital Documentation:
Denaploy created a digital O&M manual comprising 3,000 documents organised into 400 files, totalling 3GB of data. This manual provides instant, intuitive access to all critical information via a consistent navigation structure.
RiDR System Integration:
To ensure ease of access for maintenance staff, Denaploy deployed its Rapid Intelligent Document Retrieval (RiDR) System. This innovative platform allows users to instantly retrieve detailed information across all aspects of the stadium’s construction and associated facilities through a single browser search interface.
Adaptability to Last-Minute Changes:
The project involved numerous updates and adjustments as it neared completion. Denaploy worked closely with BASE and subcontractors to incorporate these changes seamlessly into the final manual, ensuring no detail was overlooked.
Challenges and Solutions
Managing Complex Updates: The project’s dynamic nature required meticulous organisation and real-time updates. Denaploy’s experienced team ensured all changes were accurately documented and reflected in the final manual.
Unified Documentation Across Facilities: In addition to the stadium, Denaploy provided O&M manuals for auxiliary facilities, ensuring a common interface and consistent documentation standard across all areas.
Results
Denaploy delivered a comprehensive, user-friendly O&M manual that met the high standards of BASE, MACE, and Tottenham Hotspur Stadium’s operational teams. The RiDR System further enhanced the usability of the manual, enabling maintenance staff to access crucial information effortlessly.
Looking Ahead
This project exemplifies Denaploy’s capability to manage large-scale, complex documentation requirements. By providing innovative, accessible solutions, we continue to support world-class facilities like Tottenham Hotspur Stadium in achieving operational excellence.
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