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Denaploy Manuals Privacy Policy 

Last Updated: 17th April 2020 

(‘We/Us’ refers to Denaploy Ltd. ‘You’ refers to user of this service. ‘Sub-Contractor’ means users with the purpose of uploading O&M documentation for projects which they are involved with. ‘Main Contractors’ means users who have contracted Denaploy Ltd to produce one or more O&M manual projects.) 

When you use services at DenaployManuals.co.uk or any of its white label sites (personalised domains for groups of projects), you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it. 

Information we collect 

Our primary reason for collecting information about you is for the creation of an O&M manual compiled on behalf of a Main Contractor. This information is required by law when a building project is handed over, and therefore certain personal information will be recorded within the documentation. 

This includes the following personal information: 

·         Name of person or company doing the work 

·         Business Address (or personal if self-employed) 

·         Phone numbers 

·         Email addresses 

·         Type of work performed 

·         Files you upload 

Additional information is obtained to help us improve our service and to assist you should you require it. This can include information such as IP address logging for security purposes, 3rd party tracking cookies to allow us to get a better understanding of our users or to assist individuals. These include service providers such as Google Analytics, Google Ads and LuckyOrange. You can opt out of this by disabling ‘3rd party’ cookies within your browser (however make sure you do not disable cookies altogether, as Denaploy Manuals along with the majority of sites on the internet will not function as expected). 

Sharing with 3rd Parties 

Denaploy Ltd does not share any personal information with third parties outside of the ‘Denaploy Group of Companies’; except for information specifically supplied for the creation of an Operation and Maintenance manual. 

Anonymous information is captured by Google Analytics so that we can monitor site statistics and user behaviour as an overview. 

Anonymous information is captured by Tawk.to which runs our online chat facility. This information includes your IP address and country, but if you start a chat we will ask for your email address, name or phone number so that we can associate yourself with your query.  

Anonymous information is captured by LuckyOrange, which enables us to get a detailed view of individual activity for the use of assisting clients, and for the improvement of our service. All data is strictly removed after a rolling 30-day period. 

Communications you may receive 

We may contact you by email, telephone or in writing in the event there is a problem with the information you have supplied, or in response to a query you have raised. 

Legitimate Interest 

Occasionally we would like to contact you with latest information about our services relevant to you. As a legitimate interest, such contact will be limited to our active users. ‘Active Users’ are classed as users of the site which we have had correspondence with within the previous 48 months or have engaged with any of our services. You can opt-out of these communications by following any unsubscribe information stated within the footer of the communication. If there is no unsubscribe option, then we are contacting you regarding your account or project. 

Cookies we use 

·         Session cookies: these are temporary cookies and are only stored until you leave the website or when you close your web browser 

·         Persistent cookies: these last for a fixed period of time, defined within the cookie, and allow the website to recognise the device again when the user returns to that website on that device. These are used to remember certain user preferences. 

·         Third party cookies: we work with third parties who, on our behalf, research the use of our website and activities on it. In doing so 3rd party cookies will be place on your device; however, it would not contain any personal information that others could read and understand. We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand. 

If you have any questions or concerns about our privacy policy or the way we use your data, please email enquiries@denaploy.co.uk where we will be happy to help. 

 

 

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